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Shipping Policy for Wearobe
At Wearobe, we are committed to providing our customers with a seamless shopping experience. Our shipping policy outlines the procedures and terms for processing and delivering orders. Please review the following details for important information about our shipping practices.
1. Order Processing Time
- Processing Time: Orders are typically processed within 3–4 business days from the time they are placed. Please note that this does not include weekends or holidays.
- Order Confirmation: After placing an order, you will receive a confirmation email with details of your purchase. Once your order has been shipped, you will receive a second email containing tracking information (if applicable).
2. Shipping Methods and Costs
- Domestic Shipping: We offer reliable shipping services within Pakistan via Leopards Courier. Shipping charges are calculated based on your order’s size, weight, and delivery location, and will be displayed at checkout.
- International Shipping: For international customers, we offer shipping via DHL Express. Shipping charges will vary based on the destination country and are calculated at checkout.
- Free Shipping: Enjoy free shipping on all orders over 5000 within Pakistan. Exclusions and terms may apply.
3. Estimated Shipping Times
- Domestic Orders: Orders within Pakistan are typically delivered within 3–4 business days after shipment. Delivery times may vary based on the destination.
- International Orders: International orders are generally delivered within 9–12 business days, depending on the destination. Please be aware that customs processing may cause delays beyond our control.
4. Shipping Partners
We collaborate with trusted carriers to ensure the safe and timely delivery of your orders:
- Leopards Courier for domestic shipments within Pakistan.
- DHL Express for international deliveries.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details. You can monitor the progress of your shipment using the tracking number provided. If you need assistance tracking your order, please reach out to us.
6. Customs, Duties, and Taxes (for International Orders)
- Customs Fees: International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country. These charges are not included in the shipping costs and must be paid by the customer.
- Customs Delays: Wearobe is not responsible for delays caused by customs procedures or unforeseen circumstances in the destination country.
7. Shipping Address
Please ensure that your shipping address is accurate and complete. Wearobe cannot be held responsible for any delays or issues resulting from an incorrect or incomplete address. If you need to update your shipping details, please contact us immediately after placing your order.
8. Lost or Damaged Items
- Lost Orders: If your order does not arrive within the estimated delivery time, please contact our customer service team at info@wearobe.com or call us at +92 325 2715158. We will work closely with the carrier to resolve the issue.
- Damaged Items: If your item arrives damaged, please notify us within 2 days of receipt. You may be required to provide photographs of the damage for verification. We will offer a replacement, depending on the situation.
9. Order Changes and Cancellations
Once an order is confirmed, it is processed promptly to ensure timely delivery. As a result, we are unable to make changes or cancel orders after they have been placed. If you have any concerns or require assistance, please contact us as soon as possible, and we will do our best to assist you.
10. Contact Information
If you have any questions regarding shipping or need assistance, please do not hesitate to contact us:
Email: info@wearobe.com
Phone: +92 325 2715158